Cancellation Policy

If you happen to change your mind about your purchase, please call us on +91 90578 15555 with your order number and we will try our best to stop the order from going through. However, please know that our fulfilment system has been designed to ship orders as fast and as efficiently as possible. Taking this into account, there is a possibility that we may not be able to honour your request even if you may have contacted our Customer Service Team immediately. This is because your order may have already entered the shipment process and we will not be able to change or cancel it. You can check the status of your order on the Track Your Order page. https://ecomexpress.in/tracking/ However, please note that you have the option to request the delivery personnel to return the package when they arrive at your location. For more information regarding this, please go through our Return Policy. Once the cancellation request is received for prepaid orders, we will initiate the process of refunding the amount to your account via the same payment mode that you used to make the transaction or through cheque/bank transfer in case of UPI transactions. The amount will be refunded through cheque, in cases where the debit/credit card used by you while placing the order is not in use.