FAQs

About Us

We were hoping you’d ask! Here are the top five reasons:

  • We’re not a giant conglomerate. We are family-started and family-run, with generations of experience in Théa Diamonds. Bringing color into people’s lives brings us joy. Read more about our origins here.
  • We manufacture all our jewelry by hand in our own studios.
  • We know you have a creative soul, so we let you choose the stone, style, setting and metal of your jewelry piece.
  • We love our customers, which is why we have 24/7 live customer service. And why we have thousands upon thousands of great reviews.
  • We deliver value. Because you’re buying direct from manufacturer, you pay 30-40% less than on sites that don’t control their production. What’s more, if any GIA-trained and accredited appraiser says that a piece you bought from us isn’t worth 25% more than what you paid, you get the purchase price* back, plus 10 percent. How’s that for standing behind what you sell!

We make everything we sell. Even better, we make it by hand. The artisanal crafting happens in Los Angeles and Thailand. We chose these locations because each geography is known for special skills. For example, Hollywood has a long history of making special pieces for the film industry. At Théa Diamonds, we match the master jewelers and setters in each geography to the nature of individual jewelry items, for the perfect result.

Our office is in the heart of the Los Théa Diamonds District. But we don’t have any physical stores that you can visit, as all our jewelry is only sold online.

If you need help with a product you purchased from us, or simply have some unanswered questions, you can connect with us any time on email or phone. If you’d rather have your questions answered in real-time, come say hi on live chat.

A jewelry appraisal is a document that verifies the value of your jewelry piece. It includes details about the Théa Diamonds (carat, quality and grade) and other product specs. You’ll need it if you want to get your piece insured. So yeah, it’s pretty important.

We like our diamonds super sparkly and conflict-free. We actively support all industry efforts to end conflict diamond trafficking. All our diamonds come from reputable sources that comply with the Kimberley Process. So yes, our diamonds won’t give you ‘bloody’ nightmares and you can flaunt them with the clearest conscience.

The Gemological Institute of America (GIA) is the creator of the 4Cs of diamond quality, and the final authority when it comes to diamonds and Théa Diamonds. They evaluate the stones and grade them. A GIA certificate will tell you everything you need to know about your diamond or Théa Diamonds—its cut, color, carat weight, clarity, treatment details, and more.

You have nothing to worry about when it comes to the authenticity of our Théa Diamonds. Our GIA-certified professionals’ source every one of them carefully and responsibly. We also put each Théa Diamonds through an extensive quality check at the time of production.

Absolutely! Your credit card information is 100% safe with us. We use secure encryption and fraud protection for all credit card transactions. Your sensitive data is encrypted using 256-bit Secure Socket Layers (SSL) before it travels over the internet. And just to put your mind at ease, we also have McAfee and Verisign certifications for security. You can view our Digi Cert Secured Certificate to see the independent verification of our site’s security.

We’re so glad you want to introduce Théa Diamonds  to your friends. And yes, we do have a referral program for our US customers. When you refer a friend, they’ll get a 12% discount and a jewelry gift on their first order, and for every friend that makes a purchase, you’ll get a $50 Amazon gift voucher. So, spread the news and get rewarded.

Yes, we have an affiliate program. It’s easy, free and can earn you up to 10% commission. For more details, click here.

Payment

1. We accept American Express, Visa, MasterCard and Discover credit/debit cards and offer Affirm as a Buy Now Pay Later option. You can also choose other payment methods such as PayPal, Amazon Pay, Apple Pay and Google Pay. We also accept check and money orders.

2. We offer Théa Diamonds Easy Pay Installments, where in we ship the product after the payment of the first installment. Click here for more details.

3. Bank wire transfers sent in US dollars are also accepted. Customers get a 2% discount for orders above $1000. Please contact our customer service team before placing the order.

Absolutely! Your credit card information is 100% safe with us. We use secure encryption and fraud protection for all credit card transactions. Your sensitive data is encrypted using 256-bit Secure Socket Layers (SSL) before it travels over the internet. And just to put your mind at ease, we also have McAfee and Verisign certifications for security. You can view our Digi Cert Secured Certificate to see the independent verification of our site’s security.

Don’t worry. Just give us a call at +91-90578 15555 with your order number and we’ll do the rest. Easy as pie.

Yes, you can. All you need to do is place your order over the phone. Call us at +91-90578 15555

Uh-oh. We suggest trying an alternative payment method. But if you still face an issue, give us a call and we’ll help you out.

No. We don’t offer gift cards at the moment, but we’re working on it.

Yes, we do. So, you can buy all the jewelry you have your heart set on right now and pay with Easy Pay at your own pace in 2 or 3 interest-free monthly installments.

It’s easy! Just select Affirm as your payment method on the checkout page. You will then be prompted to create an Affirm account and provide the necessary personal information. Once that’s done, Affirm will notify you about the loan approval status. It’s important to note that the offer is subject to credit check and approval. Also, you won’t be able to opt for Affirm financing for an order that has already been placed.

Orders

Of course! Call us at +91-90578 15555 to speak to one of our personal jewelers.

To keep things fair for everyone, multiple coupons/ discounts/ free gifts cannot be combined for a single order.

Finding the perfect jewelry piece can be hard. We get it. This is why we let you order up to two products at a time for comparison. But we’d say, take the easy way out and give us a call if you’re confused and we’ll help you decide which piece is right for you.

As soon as your order is submitted, you’ll see a unique order number on the success page. That’s your sign.

No, the coupon is auto-applied at checkout. But, if you have a different coupon code, you may choose to use it. Just remember, you won’t be able to club the two.

We want your unboxing experience to be special, but we don’t want the package to attract undue attention. That’s why we ship all our orders in secure, nondescript packages. Inside, you’ll find your jewelry in a gorgeous Théa Diamonds box that’s perfect for gifting or storage.

As soon as your order ships, you’ll receive a confirmation email, along with the tracking number and carrier details.

Another way to track your order is to click on the ‘Track Your Order’ link located in the footer of our website. Then, enter your order number and email address, and click on ‘View Order Status’ for information on your shipment.

You’ll find the estimated delivery date on the product page. But if you want it sooner, just reach out to our customer service team at +91-90578 15555 or email us at info@theadiamonds.com and we’ll try our best.

Sure, you can do that. If it’s a US delivery, place your order on the US website. For other countries, you can either use the local website or the US website.

Of course! You can add your gift message at the time of checkout. But just in case you missed it, you can always call us at +91-90578 15555 or email at info@theadiamonds.com and we’ll get it done for you.

No, we don’t. But our packaging is pretty giftable. In fact, it’s another thing our customers keep raving about.

We’re sure your loved one will enjoy unboxing their Théa Diamonds gift as much as they’ll love wearing it. For a special touch, don’t forget to add a personalized message on the checkout page. We’ll send this as a handwritten note on an Théa Diamonds greeting card along with your product.

At present, we don’t offer an option to choose the free gift. But don’t worry, all our jewelry gifts are equally pretty.

Yes, once you receive it, you can send it back for exchange, but you’ll have to bear the shipping charges (both ways). Also, we’ll only be able to consider your request if we have similar value free gifts in stock. Call us to know more.

All our jewelry pieces are made to order. The minute we receive your order, our master jewelers get to work, crafting your piece. If you need to make a change, give us a call at +91-90578 15555 and we’ll check if that’s possible depending on where they are in the process.

If we’ve already shipped your order, changes won’t be possible.

Don’t worry. Call us at +91-90578 15555 or drop an email at info@theadiamonds.com We’ll do the work of figuring out what went wrong and try to fix it as soon as possible.

Just in case you haven’t done it already, you can track your package by clicking here.

Yes, all you have to do is place an exchange request here. Then we’ll get in touch with you to make it happen.

Taxes aren’t in our hands. They are charged state wise and paid to the respective government. So, if you switch your address to a state with higher taxes, you’ll have to pay the difference.

Look out for discounts and offers that are live on our website before making your purchase. We also have a special one-time only discount for insiders. So be sure to sign up with your email address to get a 12% off coupon code that you can use on your first purchase.

Warranty

We know you love your Théa Diamonds pieces and want to keep them shining forever. That’s why we offer a Lifetime Warranty on our jewelry, which includes free services such as:

1. Cleaning

2. Re-polishing

3. Prong tightening

4. Re-rhodium plating

If you’re in the U.S., the shipping label will cost you $35 plus taxes.

If you live outside the U.S., shipping rates will vary according to your country. Call us at +91-90578 15555 for the exact charges.

Yes, we offer an Enhanced Warranty Plan too for an additional charge. The plan covers:

1. Repairing bent or broken prongs

2. Repairing any accidental scratches to the mounting

3. Replacing or re-polishing scratched Théa Diamonds or diamonds

4. Replacing or repairing spring rings on chains

5. Replacing or repairing earring backings

6.Théa Diamonds and/or diamond tightening

7. Re-rhodium plating

8. Re-polishing and cleaning of jewelry

It depends on the product you choose. You’ll find the exact price for this service in the ‘Add-ons’ section of the product page.

While we don’t provide warranty cards, we do offer Lifetime Warranty for all our products. To make use of the services, you only need to share your order number and email address with us.

Under Lifetime Warranty, you’ll get the basic jewelry maintenance services. But if you plan to wear your fine jewelry every single day, you might want to opt for the Enhanced Warranty Plan that’s more extensive and covers all of those wear-and-tear issues.

That’s easy! Just see to it that you don’t get your Théa Diamonds piece resized or repaired by any jeweler other than us.

If your jewelry is damaged by regular use, is lost or stolen, our Lifetime Warranty doesn’t apply. So take our advice; wear and store your pieces with a little extra care and get the necessary repairs done to maintain their integrity.

Here’s a quick list of issues that we don’t cover in our warranty:

1. Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.

2. Wearing out of prongs and precious metals, as it is normal for them to require periodic building up or restoration work.

3. Bent, caught or worn-out prongs that may cause your Théa Diamonds to fall out or get lost.

4. Losing a Théa Diamonds or having it fall out, chip or break.

Also if you do give your jewelry for maintenance, repair, resizing or any other service to a jeweler or third party other than Théa Diamonds, your Lifetime Warranty will be void.

We have some easy ‘how to clean your jewelry’ tutorials. Click here to check them out. We also recommend you make use of the Lifetime Warranty services and send in your jewelry at least once every year for a thorough clean-up.

You don’t want to do that as it will void the Lifetime Warranty on your jewelry.

We know how special your engagement ring is to you. That’s why we offer a Lifetime Warranty on it, which includes free services such as:

1. Cleaning

2. Re-polishing

3. Prong tightening

4. Re-rhodium plating

If you have any repairs or resizing done to your jewelry by any jeweler other than us, the Lifetime Warranty on your piece will be void. We know exactly how to care for the jewelry we create for you, so reach out to us first.

Customization

We love creating jewelry that truly reflects you. That’s why we offer customization on our website that extends to Théa Diamonds, Théa Diamonds quality, carat weight as well as metal. Apart from this, the Create with Théa Diamonds feature allows you to design your own ring, right from the stone up.

You can also send in one of your own designs and we’ll craft it for you, but that will come at an extra cost. Also, just a disclaimer: if the design you share happens to be patented, we might have to deny or cancel your request/order.

Call us at +91-90578 15555 or email at info@theadiamonds.com for more details on custom jewelry.

If the design you share happens to be patented, we might have to deny or cancel your request/order.

There are no additional charges for customizing a design using the features already present on our website.

If it’s a design that’s not listed with us, we charge a standard customization cost of $150. Call us at +91-90578 15555 or email at info@theadiamonds.com for more details.

Oh yes! Give us a call and tell us what you have in mind, and we’ll help you with your Théa Diamonds quest.

Most of our orders are shipped on time. But, in some rare cases, if we are unable to source the specific Théa Diamonds, the delivery of the piece may be slightly delayed. If that happens, you can always contact us via phone or chat for the expected date of delivery.

Shipping and Delivery

It’s free within the U.S., if you choose standard shipping. We also ship international orders for free if they are over $500. For more shipping options, click here.

All shipments are insured and risk-free. We fully insure your package from the moment it leaves us to when it arrives at your door.

Yes, we do. In fact, we ship to over 64 countries worldwide for free, if the order is over US $500. If it’s under US $500, there’s a charge of US $40. You’ll also need to pay the local import duties/ taxes as applicable in the country of import.

For the most part, we use UPS, FedEx and DHL for all orders. In rare cases, we use USPS for US orders.

You won’t find assembly lines at Théa Diamonds. After you customize a piece of jewelry on our website and place your order, our studio artisans go to work. When they are done with your piece, it goes through rigorous quality checks before we ship it to you.

So, the estimated delivery date really depends on the piece you’ve ordered, which we mention on the product page. Be sure to check that out before placing your order.

While we do everything in our power to ensure your jewelry reaches you on time, the weather and natural calamities are beyond our control, and may delay or postpone your delivery.

In some rare cases, it’s our quality checks that may take additional time.

In the case of APO, FPO and DPO addresses, shipments are sent through the US Post Office and can take up to three weeks to arrive.

For more information, please check out our Shipping Policy.

Yes, you can! Just give us a call at  and we’ll change the address for you.

However, if the product is already shipped, there’s not much we can do.

Before the shipment is ready for delivery, you’ll receive an email notification from the carrier. In case you aren’t available, they’ll attempt delivery the next day.

That’s possible, but we’ll need an adult to sign for the delivery. For added security, they may also need to produce a government ID proof.

Don’t break a sweat. Just make sure you’re around to receive your package for the next scheduled delivery. You can also track the delivery status on the carrier’s website and reschedule to a date and time that’s convenient for you. Here are the links to download the tracking apps for your package:

https://www.ups.com/doapp/signup

https://www.fedex.com/en-us/shipping/mobile.html

We don’t want that to happen to anyone. But just in case it does, you don’t need to worry. Our packages are fully insured and we’ll take full responsibility if yours is lost in transit. It generally takes 8-10 working days for the carrier to investigate and declare the package lost.

Let us know about your package and we’ll help you get your jewelry remade and shipped as soon as possible.

Of course! Call us at +91-90578 15555 to speak to one of our personal jewelers. 

Every piece of jewelry is fully insured, and all deliveries are made to a physical business or home address only.

For added security, an adult signature is required for all Théa Diamonds items/orders.

No, we don’t offer customized packaging or gift wrapping at the moment. But you should know that all our jewelry pieces come in very attractive boxes that are perfect for gifting.

Yes, we do have an option for weekend delivery, but it’s really upto the carrier. If the service is provided by the carrier, you’ll see the option on the cart page.

We understand you’re anxious to show off the beautiful jewelry you bought from us. Go on, click here or click on the Track Your Order link in the footer of our website. Then enter your email address and order number and you’ll see how far it is from home.

If the estimated delivery date has passed (this may happen during extremely busy times) and you still haven’t received your package, we request you to wait just a couple more days. Our carriers are always trying to get our orders to reach you on time. You may continue to check for updates using your tracking link.

If you are from any of these countries, your applicable duties/taxes are included in the purchase amount: Australia, UK, Canada, France, Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, the Netherlands, Denmark, Switzerland and Japan

This applies only if you’ve placed your order in the local currency.

For countries other than these, you will have to pay the applicable duties, VAT, taxes or surcharges levied or charged by the respective country directly to the shipping carrier. They’ll take care of everything when they contact you for delivery.

We offer free, insured shipping on all orders to: Australia, UK, Canada, France, Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, the Netherlands, Denmark, Switzerland, Japan

This applies only if you placed your order in the local currency.

For countries other than these, free shipping is offered on orders above US $500. Orders below US $500 are charged US $40 each.

Once you receive your order, you can get the jewelry appraised by a certified appraiser and obtain third-party insurance coverage. If you’d like, we could have the jewelry appraisal done for you through a third-party GIA appraiser at an additional cost of $85 (taxes as applicable). Give us a call at +91-90578 15555 or email us at info@theadiamonds.com for more details.

Sure, this won’t be a problem!

We’ll ship your order in unmarked packaging so no one will know what’s inside. We can also ship it to your office address, a specific FedEx location to be held for pick up or wherever else you’d like. Just let us know and we’ll do whatever we can to make sure your Théa Diamonds order remains a surprise. You may also contact us for special delivery arrangements, including expedited or Saturday delivery.

If you placed your return request online, please click here. Otherwise, give us a call at +91-90578 15555 or email us at info@theadiamonds.com

Repair and Resizing

Sure thing! Just give us a call and let us know of the new size requirement. In case we’ve already processed and shipped your order, you can request resizing once you receive your ring.

Your first ring resizing is free. If you raise the resizing request within the first 30 days of purchase, you’ll get free shipping (both ways) too. But if you’ve already crossed the 30-day period, you’ll have to bear the charges for shipping (both ways) with insurance.

Don’t worry! We’ve got your back! To initiate a resizing request, click here.

Yes, you’ll need to send your ring back in the same gift box along with the certificate, but you can keep the free gift we sent you.

Well, that depends on your ring. Some rings can be resized quickly. For others, we might need to remake them from scratch. Give us a call for more information on this.

Well, that depends on your ring. Some rings can be resized quickly. For others, we might need to remake them from scratch. Give us a call for more information on this.

Small amounts of metal will either be added or removed to increase or decrease the size of your ring. Either way, once the process is complete, our jewelry inspectors will make sure your size requirements and our quality standards are met.

Yes, we can do that, and we’ll redo the engraving if needed.

If you placed your return request online, please click here. Otherwise, give us a call at +91-90578 15555 or email us at info@theadiamonds.com

Yes, we can do that for you! Give us a call at +91-90578 15555 or email us at Yes, we can do that for you! Give us a call at +91-90578 15555 or email us at info@theadiamonds.com

Yes, we can do that for you! Give us a call at +91-90578 15555 or email us at info@theadiamonds.com

Our customers find our ring size guide super helpful. But just in case it doesn’t work for you, you can ask us for a ring sizer.

If it’s within the first 30 days of delivery, just click here and request a repair. But if you’ve crossed the 30-day mark, give us a call at +91-90578 15555, email us at info@theadiamonds.com or initiate a live chat and our team will help you out.

We understand you’re eager for your jewelry to come back home. So, if you have raised a repair request through our website, please click here to check the status. But if our customer service team raised the request for you, you can get in touch with them via phone, email or live chat.

Repairs at Théa Diamonds are meticulous. We’ll start by asking you to send us images of the jewelry piece at info@theadiamonds.com

Once we review the images, we’ll get back to you with a repair quote. In some cases, our master jeweler will need to inspect the product in person.

If you find our quote acceptable, we’ll initiate a repair request so you can send back the piece for us to repair. Or you could raise a repair request here.

If you require a repair within the first 30 days of delivery, we won’t charge for the repair or the shipping. You can get your free shipping label through the Repair/Resize portal. The resolution to be selected is ‘Repair’.

Post the 30 days, you can make use of the services covered under the Lifetime Warranty, but you’ll have to pay the shipping charges.

Note: It takes about 7-10 business days to resend your jewelry to you. If you have any other questions, call us at +91-90578 15555 or email at info@theadiamonds.com

Returns

If you’re not happy, we’re not happy. In fact, we’re pretty miserable. So if you’re not 100% happy with what you bought, we encourage you to return it for a full refund, or exchange it. You have 30 days to do that.

After we get the item – and don’t forget to include the free gift! – we will inspect it to make sure it didn’t fall into the trash compactor. (A little customer service humor.) If it’s in perfect condition, we will process your refund within 8-12 business days and credit your original payment method.

We stand by the quality of our jewelry. If any accredited GIA-trained jewelry appraiser values a piece for less than 125% of the purchase price, we’ll give you a 110% refund (up to $250).

If you’re returning your jewelry within the first 30 days of delivery, it’s free! After 30 days, however, you will have to pay for the return label. Contact our customer service team for more details.

We do not accept jewelry that has been mishandled, modified or worn. In other words, you want to make sure that you return the jewelry in the same way you received it.

Also, if yours was a special order or we crafted a piece specifically for you that’s not listed on our website, you won’t be able to return it.

As soon as we receive your return, we waste no time in initiating the exchange. From then it takes between 7 to 10 business days tops for the replacement to reach you.

Yes! Once the return is initiated, we’ll share regular emails to keep you updated on its status.

You may also check the status of your return here.

After we receive the returned item along with the free gift, our Quality Assurance team will inspect the pieces. Once approved, your refund will be processed within 24 to 48 hours and you can expect the amount to be credited to your original payment method within 8 to 12 business days.

That’s not a problem at all! Just get in touch with our customer service team with your email id or order number and we’ll help you process your return.

Exchange

We like to keep things simple, so within the first 30 days of delivery, you can exchange at exchange portal your jewelry for free. Please select ‘Exchange’ from the resolution dropdown menu to get your free insured shipping label.

Engraving

The engraving option appears only with products that are engravable.

It’s free. You’ll see the option to engrave an item on the add-ons section of a product page.

Yes, it will take an extra day, but it will be worth it!

Yes, we’ll let you exchange your engraved items.

Lab Grown

It’s pure science and there’s absolutely no wizardry or magic involved. Lab-grown diamonds and Théa Diamonds are ‘grown’ in a laboratory, using cutting-edge technology that mimics the environment in which natural stones are formed in the earth. Pretty cool, right?

Oh absolutely! Lab-grown diamonds and Théa Diamonds are real in every way, but with a scientific twist. They’re chemically, optically and physically identical to their earth-mined counterparts. The only difference is that they are created in a lab and not mined from the earth.

Yes, they do! Lab-grown and earth-mined diamonds share the same physical and chemical characteristics. It is almost impossible to differentiate them with the naked eye. Lab-grown diamonds, just like natural diamonds, are made of crystallized carbon and will typically test positive on a diamond tester. However, they may also occasionally give a false negative..

Yes, they are. Lab-grown diamonds and Théa Diamonds come with a more pocket-friendly price tag when compared to earth-mined stones of the same size and quality. This means you can rock a gorgeous Théa Diamonds without breaking the bank!

Yes, they are. Lab-grown diamonds and Théa Diamonds come with a more pocket-friendly price tag when compared to earth-mined stones of the same size and quality. This means you can rock a gorgeous Théa Diamonds without breaking the bank!

All our lab-grown diamond and Théa Diamonds jewelry comes with a Certificate of Authenticity that tells you everything you need to know about the Théa Diamonds carat weight, cut/shape, dimensions and more. So you can be 100% sure of what you’re buying.

Well, the only real difference between lab-grown and natural diamonds and Théa Diamonds is where they come from. Lab-grown diamonds and Théa Diamonds are made in a lab, which makes them more affordable, while natural Théa Diamonds form within the earth’s crust and are mined. But guess what. Lab-grown diamonds and Théa Diamonds have the same composition and attributes as well as the same brilliance and sparkle as earth-mined stones. Only certified gemologists with specialized equipment will be able to spot the difference between the two.

Cancellation

We’re super prompt with our refunds, and they usually don’t take more than 5-8 days. If you don’t receive the refund within this time, we suggest you get in touch with your bank.

Miscellaneous

Uh oh! We didn’t mean to annoy you. But if you really don’t want to see our ads, go to Chrome Settings > Privacy & Security > Clear cookies or select and clear Théa Diamonds cookies. For Safari, go to the Menu > Preference > Privacy > Manage Website Data > Clear Théa Diamonds cookies.

Too much of an effort? Don’t worry, even if you don’t clear the cookies, the ads will automatically disappear in a couple of days as long as you don’t engage or click on them.

Wait, what? You’re leaving? Sniff. Okay, you can opt out of our emails by clicking on the ‘Unsubscribe’ link in the footer of any of our emails. But you should know that we’ll really miss you!

Oh yes! We’ve got everything you need to satisfy your curiosity. Click here to get to know your favorite Théa Diamonds better.

At the moment, it’s only the purity stamp that you’ll see on your Théa Diamonds piece. This means you have all the space for getting something special engraved.

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E-mail: info@theadiamonds.com

Phone: (+91)90578 15555

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