PRIVACY POLICY
Théa Diamonds values the trust you have placed in us. As a part of our relationship, we recognize and respect your privacy. That is why Théa Diamonds is committed to protecting your privacy and using the information you share with us responsibly. Our Privacy Policy describes the information we collect about you, why and how we use it as well as your choices regarding such information.
By visiting Théa Diamonds.com, you are confirming your agreement to the privacy policies described here. If you do not agree and consent, please discontinue using our service. Théa Diamonds encourages you to periodically review our Privacy Policy to understand our privacy practices.
The EU data protection law distinguishes between organizations that process personal data for their own purposes (known as “controllers”) and organizations that process personal data on behalf of other organizations (known as “processors”). Théa Diamonds is the “data controller” with respect to the information you provide while using our service.
COLLECTION OF INFORMATION
INFORMATION PROVIDED BY YOU
Théa Diamonds automatically collects information about your device and how it interacts with us. Some examples include:
- User Behavior Data: We automatically collect information about the products purchased, pages visited, features used, e-mails and ads viewed, the time of day you browse and other similar information.
- Device Details: This includes information regarding the type of device or browser you use, your device’s operating software, your internet service provider, your device’s regional and language settings, and other similar information. We also collect details about your device’s location and IP address.
Théa Diamonds collects information through the use of cookies, web logs and other tracking technologies.
- Web Logs: We automatically collect information, such as your IP address, your browser type and language, and the date and time of your visit, which helps us track your movements around our site.
- Cookies: Cookies are bits of information that are automatically stored on your computer’s hard drive to recognize your preferences in order to make shopping easier.
Théa Diamonds uses cookies for the below-mentioned purposes:
- Operational: Cookies are necessary to allow us to operate our services. For example, they are required to help you access secure areas such as your personal account pages and to use features like our shopping bag.
- Analytics and Customization: Analytics and customization cookies are used to gather information on how you use our service. This data is used to customize our services for you and to make the content you see as relevant as possible.
- Performance and Functionality: Cookies help us enhance the performance and functionality of our services. They help us identify you or your device when you come back to us so that you do not have to log in to view your shopping bag.
- Targeting and Advertising: Cookies help us deliver ads that are specific to you and your interests. Cookies also help us to evaluate the effectiveness of our advertising campaigns. We also use Cookies to track the items you put into your shopping cart even when your cart is abandoned. This information is used to generate cart reminder messages via SMS or Email.
- Social Networking: Cookies allow visitors to share our pages and content through third-party social networking websites.
Location-Identifying Technologies: These technologies may be used to collect precise location data when you enable location-based services through your device.
Device Finger Printing & Pixels: Device fingerprinting is the process of analyzing and combining information from your device’s browser in order to create a “fingerprint” of your device and uniquely identify it. Théa Diamonds may use electronic images known as pixels or web beacons. When you access a website, e-mail, or an advertisement that contains a pixel, it may permit us or a third party to drop or read cookies on your browser.
INFORMATION FROM OTHER SERVICES
To respect your privacy, Théa Diamonds will not sell or rent the personal information you provide to us online to any third party. However, we may gather information about you from third party sources such as social networks, public databases, partners, affiliates and data brokers.
USE OF PERSONAL INFORMATION
- Manage your orders and to provide requested services
- Confirm your order and to track the process
- Respond to your comments and queries
- Review your information for errors and accuracy
- Prevent or take action regarding illegal activities, including suspected fraud
- Facilitate your warranty or other services such as cleanings, repairs, or resizing of your products
- Improve our services and product offerings, and develop new ones
- Improve marketing and promotional efforts, and overall customer experience
- Identify your product and service preferences
- Offer you personalized content
- Understand customer demographics and behavior
- Administer and fulfill our contests and other promotions
- Contact you regarding products and services that we believe may be of interest to you
- Fulfill any other purpose disclosed to you and with your consent
SHARING OF INFORMATION
Théa Diamonds entities: We may share your personal information with our affiliated entities, including any corporate subsidiaries or affiliates.
Service Providers: We may use third-party service providers to perform certain services, including shipping, payment processing, billing and collections, marketing and data enhancement. This excludes text messaging originator opt-in data and consent.
Special Events: If you choose to participate in a special event such as a promotion, contest, or sweepstakes, Théa Diamonds may share your information with those organizations participating in the event.
Feedback and Testimonials: We may post feedbacks or testimonials provided by you, including your information, on the service or in marketing and promotional materials. We may, by our sole discretion, edit feedback or testimonials for length and content.
Third Parties: We may share your information with third parties for purposes of facilitating your requests and in connection measuring and improving our service and advertising effectiveness, and enabling other enhancements.
Compliance with Law & Fraud Protection: We may disclose your information as we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We also may share your information in order to investigate illegal activities, including suspected fraud, or as otherwise required by law.
Consent: We may share your information for any other purpose disclosed to you and with your consent.
CHILDREN
Théa Diamonds is concerned about the privacy of young children, and we do not knowingly collect any personal information from a child under 13 years of age. Théa Diamonds does not sell products for purchase by children.
SMS AND WHATSAPP POLICY:
By providing your mobile number and opting in, you agree to receive recurring marketing and promotional messages via SMS or WhatsApp from Théa Diamonds. These messages may be updates about orders, new launches or offers.
You may withdraw your consent to receive SMS/WhatsApp messages at any time by replying “STOP” to any promotional message. It is important to note that your consent for text messages is not a mandatory requirement to receive other notifications from Théa Diamonds, such as order updates, if any.
Neither Théa Diamonds nor carriers shall be held responsible for messages that are delayed or undelivered. Standard messaging and data rates apply.
Théa Diamonds will never request, nor should you ever provide any personally identifiable information, passwords, or any other confidential or sensitive information through SMS/WhatsApp messages.
If you come across any issues with the SMS messaging program just reach out to our customer service team at +90578 15555. By continuing to use Théa Diamonds messaging services, you indicate your acceptance of this SMS and WhatsApp Policy.
THIRD PARTY FEATURES
We may allow you to connect our service to a third party service. If you use a third party feature, both we and the applicable third party may have access to and use information associated with your use of the feature. Some examples of such features include:
- Brand Pages. We may offer our content on social networks, including Facebook and Instagram. Any information you provide to us when you engage with our content on our brand page is treated in accordance with this Privacy Policy. Also, if you publicly reference our service on a third party service, for example use a hashtag associated with Théa Diamonds in a post, we may use your reference on our service.
- Liking and Sharing. We may embed a pixel that allows you to “like” or “share” content on your Théa Diamonds account through social networks such as Facebook and Twitter. We may collect any information you have authorized the third party to share with us such as your user ID, public profile information, e-mail address, birthday, friends list, and other profile data.
ANALYTICS AND INTEREST-BASED ADVERTISING
We use Tracking Technologies from third-party analytics providers, such as Google Analytics, to help us analyze your use of the service and compile statistic reports. We also work with ad serving services, advertisers, and other third parties to serve advertisements on the service or on third-party services.
We may serve ads on third-party services, such as Facebook and Google, which are targeted to reach people on those services that have visited our service or that are also identified in one or more of our databases. This is done by matching common factors between our data and the data of third-party services.
THE CHOICES YOU CAN MAKE
Accessing and updating your information: If you have created an Théa Diamonds account, you can review, change, remove or update certain personal information relating to your account at any time by logging on to your account. To update or revise information in your account, you may do so through your account or by contacting us.
Cookies and Pixels: You are always free to decline our cookies if your browser permits. Most browsers allow you to refuse cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. For more information about cookies, visit www.allaboutcookies.org, www.youronlinechoices.eu (Europe) or www.aboutads.info/choices (United States). Please be aware that if you disable or remove cookies, some parts of the service may not function correctly.
Do Not Track: Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. For more information on “Do Not Track,” visit allaboutdnt.com
Analytics & Interest-Based Advertising: You can opt-out of your data being used by Google Analytics through cookies by visiting tools.google.com/dlpage/gaoptout and downloading the Google Analytics Opt-out Browser Add-on.
Communications: You may choose to unsubscribe from our promotional emails anytime using the links displayed at the bottom of the emails or by contacting our customer support team. You can opt out of receiving telephone/SMS promotions by selecting the Opt-Out option in the promotional SMS or by contacting our Customer Support team.
YOUR CALIFORNIA PRIVACY RIGHTS
If you are a customer in California, in addition to the rights mentioned above, you can request information from Théa Diamonds regarding the manner in which Théa Diamonds shares certain categories of personal information with third parties and/or affiliates for their own direct marketing purposes. To receive this information, you can send us a request at the address mentioned in the ‘contact us’ section.
YOUR EUROPEAN PRIVACY RIGHTS
If you are a data subject in Europe, you have the right to access, rectify, or erase any personal data we have collected about you through the Service. You also have the right to data portability and the right to restrict or object to our processing of personal data we have collected about you through the Service. In addition, you have the right to ask us not to process your personal data (or provide it to third parties to process) for marketing purposes or purposes materially different than for which it was originally collected or subsequently authorized by you. You may withdraw your consent at any time for any data processing we do based on consent you have provided to us.
To exercise any of these rights, contact us as set forth in the section entitled “Contact Us” below and specify which right you intend to exercise. We will respond to your request within 30 days. We may require additional information from you to allow us to confirm your identity. Please note that we store information as necessary to fulfil the purposes for which it was collected, and may continue to retain and use the information even after a data subject request for purposes of our legitimate interests, including as necessary to comply with our legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
If you have any issues with our compliance, you have the right to lodge a complaint with a European supervisory authority.
DATA SECURITY
We use a combination of physical and electronic security technologies, procedures, and organizational measures to help protect your personal information from unauthorized access, use or disclosure. While we strive to safeguard your personal information, we cannot guarantee the security of any information you disclose to us.
CHANGES TO THE PRIVACY POLICY
We may occasionally update this Privacy Policy to reflect changes in our practices, and we reserve the right to do so at any time.
CONTACT US
If you have any further questions, please don’t hesitate to contact us.
By Email: info@theadiamonds.com
By Phone: +91 90578 15555
Headquarters
Théa Diamonds Inc.
Jaipur, Rajasthan, India
